Money-Back Policy

This Money-Back Policy explains when you can get your money back for purchases made directly on our websites. It supplements our Terms of Use and Subscription Terms and does not limit any rights you have under the mandatory consumer laws of your country or state.

1. Money-back guarantee

Some offers include a money-back guarantee. It applies only if it was shown to you on the checkout page for the purchase in question, and on the terms shown there. If a guarantee applies, you may request a refund of your initial payment provided that:

1. you contact us within the guarantee period stated on the checkout page;
2. you have actively used the product as intended during that period (for example, by following your plan, program or routine), where the guarantee is conditional on use; and
3. you can reasonably demonstrate that use when we ask — for example, with screenshots from the app or your web account.

We review every request and let you know the outcome by email. The guarantee covers the initial payment for the product it was offered with; it does not cover renewal charges unless the checkout page said so, and it does not apply to purchases made through the App Store or Google Play.

2. General refund rules

If a money-back guarantee does not apply, fees for a subscription period that has already started are generally non-refundable to the extent the service has been made available to you, except where a refund is required by applicable law. We may still consider other requests case by case and grant a full or partial refund at our discretion; doing so does not create an obligation to do the same in other cases.

We may decline requests that appear fraudulent or abusive, that duplicate an earlier request, or that relate to a transaction already reversed through a chargeback or payment dispute. A money-back guarantee can be used once per person and product.

Approved refunds are made to the original payment method. We initiate them promptly after approval; the time it takes for the money to appear depends on your bank or card issuer.

If you believe a charge is incorrect, please contact us first — see Section 7 of the Terms of Use.

3. Your statutory rights

Nothing in this policy limits rights you have by law. In particular:

• U.S. residents. Where your state's law gives you a right to cancel a purchase within a set period and receive a refund, we honor it.
• Consumers in the EEA, the UK and Switzerland have a statutory right to withdraw from a contract for digital services within the withdrawal period provided by law, without giving reasons. By starting to use a subscription service before that period ends, you expressly request immediate supply; if you then withdraw, we refund you minus an amount proportionate to the service already provided. For a single item of digital content supplied immediately at your express request, you acknowledge that you lose the right of withdrawal once supply has begun.
• Consumers in Quebec may cancel a contract for services involving sequential performance as provided by the Consumer Protection Act.

How to withdraw or cancel. Send us a clear statement (for example, an email) to AOORA APPS, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, USA, support@aoora.app, phone +1 (484) 457-8250. You may use the model form below, but it is not obligatory. It is enough to send your communication before the applicable period expires. We will acknowledge receipt by email.

4. How to request a refund

Email support@aoora.app from the address used at checkout with the subject “Refund request”, and include the date of purchase and the last four digits of the card (and, for a money-back guarantee, the information requested on the checkout page). App Store and Google Play purchases are refunded by Apple or Google under their policies — please use their support pages.

Translations are for convenience only; the English version prevails. We process personal data in accordance with our Privacy Policy.